Contact Us

Questions about orders, shipping, returns, or sizing? Our team is here to help.

  • Typical reply: under 24 hours
  • Support hours: Mon–Fri, 9am–6pm ET
  • Online-only store

Contact options

Email

For the fastest response, email our support team.

[email protected]

Attachments welcome (order confirmation, images, etc.).

Order & Returns

Need help with a recent purchase or return?

Return instructions Shipping information

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Send us a message

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Or email us directly

FAQs

When will my order ship?
Orders usually ship within 1–2 business days. You’ll receive a tracking email as soon as your package leaves our warehouse. See our Shipping Information page for transit times and carriers.
What is your returns policy?
We offer 30‑day returns on unused items in original condition and packaging. Start by contacting us with your order number, or read the full steps on our Refund & Returns Policy.
Do you offer men’s and women’s sizing?
Yes. Many sneakers are unisex; refer to the size guide on each product page. If you’re between sizes, we generally recommend going up half a size for a roomier fit.
Are your products authenticated?
Every product we list undergoes verification steps for materials and finishing. For more on our process and guarantees, contact support and we’ll share details about the specific model you’re considering.
Can I change my shipping address after ordering?
If your order hasn’t shipped, we’ll do our best to update the address. Email us immediately with the correct address and your order number.

More assistance

Returns & Exchanges

How to start a return, packaging guidelines, processing time.

Read return policy

Privacy & Security

How we protect your personal information and preferences.

Privacy policy

Brand & trademark notice

blackgucci-shoes.com is an independent online retailer. We are not affiliated with or endorsed by Gucci, Kering, or their subsidiaries. Any trademarks or brand names mentioned are the property of their respective owners and are used for descriptive purposes only.